Terms and Conditions / Disclaimer...
HempUSA.org offers goods as displayed on this site to retail end users.

Product descriptions and prices

Every effort is made to ensure that prices shown are accurate at the time you place your order. If an error is found, HempUSA.org will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling.

All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, HempUSA.org will inform you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock. If you decline this option, a reduction in payment equal to the value of the out of stock items will be made. If you pay by cheque, a credit will be assigned to your account.

Photographs

We have gone to great lengths to illustrate our products, but each image should be viewed in conjunction with the descriptive text and will, of course, be limited by the screen settings of your own monitor screen.

Payment

We ask for payment in advance of posting. This can be by credit/debit card, via our secure shopping system, or by check or postal order for customers. Your card will not be debited until your order is dispatched, but, for security reasons, we bank checks on receipt. If you are shopping from outside the United States of America, your card company will convert the transaction into your own currency.

Shipping / Postage & Packing

Postage and Packing charges are included in your order. If special handling or shipping requirements are needed, then HempUSA.org will contact you before the order is completed.

The goods you order will be delivered to the address you give when you place your order. We aim to dispatch all orders within two working days, provided no additional security checks are required and all stock items are available. During busy times this time frame can increase. A working day is any day other than weekends and bank or other public holidays.

If delivery cannot be made to your address for reasons under HempUSA.org's control, HempUSA.org will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card for delivery.

If you deliberately fail to take delivery of the order (otherwise than by reason of circumstances under control of HempUSA.org) then without prejudice to any other right or remedy available to HempUSA.org, HempUSA.org may a) store the items in the order until actual delivery and charge you for reasonable costs (including insurance) of storage; or b) sell the items in the order at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the items or charge you for any shortfall below the price you agreed to pay for the items.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, HempUSA.org will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, HempUSA.org will inform you as soon as possible.

Your Right of Cancellation

You have the right to cancel the order at any time up to the point of shipment, which typical occurs within 48 hours of receipt of your order.

To exercise your right of cancellation, you must give written notice to HempUSA.org by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been shipped or delivered to you, you will be responsible for returning them to HempUSA.org at your own cost. The items must be returned to: HempUSA.org with a RMA number. When the RMA number is issued, you will be given the address to return the items. You must take reasonable care to ensure the items are not damaged in the meantime or in transit.

Once you have notified HempUSA.org that you are cancelling the order, HempUSA.org will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items less a 20% restocking fee. If you do not return the goods as required, HempUSA.org may charge you a sum not exceeding the direct costs of recovering the items.

Returns and Refunds

If we make a mistake with your order, or if the goods received are in some way faulty, we have a no quibble returns policy. Simply return the item and we will replace it with the correct one. We will pay your return postage costs.

If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 14 days of their receipt, in the original packaging and in a saleable condition. We regret, however, that we cannot, in this case, refund return postage costs.

Out of Stock Items

Sometimes, items are, for a variety of reasons, temporarily out of stock. We try to alert you to this fact on the website, but just occasionally, demand exceeds supply. If a product you have ordered is out of stock, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of cancelling either the whole order or simply the out of stock item, if you would prefer not to wait. If you do opt to await new stock arriving, we would debit your card for the whole of the original order, plus postage and packing charges, on dispatch of the part order. The out of stock item will be forwarded to you immediately it becomes available, without further shipping charges.

Limitation of Liability

HempUSA.org's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Nothing in these conditions excludes or limits the liability of HempUSA.org for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

If you are a business customer HempUSA.org shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
Data Protection

HempUSA.org will take all reasonable precautions to keep the details of your order and payment secure but unless the paper shed is negligent, HempUSA.org will not be liable for unauthorised access to information supplied by you.

Applicable Law

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Take Home a Brochure Before You Go!
Click to Download the Hemp USA Print Brochure